Question 1

What happens during my first visit?

Accepted Answer

Your initial 60-minute appointment includes an in-depth discussion of your medical history and symptoms, followed by a physical exam to evaluate mobility, strength, and function. We provide both assessment and initial treatment during this time.

Question 2

How long are follow-up appointments?

Accepted Answer

Follow-up sessions are personalized one-on-one with your therapist. We recommend 30 minutes for a single injury area, or 45-60 minutes for multiple areas or complex rehabilitation.

Question 3

What's your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations or rescheduling. Less than 24 hours notice incurs a $50 fee. Less than 12 hours or no-show results in the full session fee being charged.

Question 4

Do I need a doctor's referral?

Accepted Answer

No. In Ontario, physiotherapists are primary healthcare providers. You can book an assessment and start treatment immediately — no doctor referral needed.

Question 5

Is treatment covered by insurance?

Accepted Answer

Yes. All services are provided by registered professionals and covered under most extended health plans. We offer direct billing with major providers and handle MVA and WSIB claims directly.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Debit, Visa, and Mastercard. You will receive an itemized receipt via email immediately after your session.

Question 7

How do I find the clinic?

Accepted Answer

We are located at Suite 300 - 268 Lakeshore Rd East, Mississauga, ON L5G 1H1. At the entrance buzzer, enter 30 and press the ring button.

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