Frequently Asked Questions
Everything you need to know before your visit
Common Insurance & Treatment Questions
Find quick answers to questions about booking, what to expect, and direct billing below.
Your initial 60-minute appointment includes an in-depth discussion of your medical history and symptoms, followed by a physical exam to evaluate mobility, strength, and function.
We provide both assessment and initial treatment during this time. If you have more than 2 areas of injury, we'll focus on a thorough assessment and create your personalized treatment plan.
Follow-up sessions are personalized one-on-one with your therapist. We recommend:
- 30 minutes - for a single injury area
- 45-60 minutes - for multiple areas or complex rehabilitation
We require 24 hours' notice for cancellations or rescheduling.
- Less than 24 hours notice: $50 fee
- Less than 12 hours / No-show: Full session fee charged
If it's been 6+ months since your last visit, please book a "Re-Assessment."
No. In Ontario, physiotherapists are primary healthcare providers. You can book an assessment and start treatment immediately—no doctor's referral needed.
Note: Some extended health insurance plans still require referrals for reimbursement. Check with your provider before your visit.
- Physiotherapy: Wear comfortable, loose-fitting clothing. Bring shorts (for hip/knee/ankle) or a tank top (for shoulder/neck), and athletic wear to change into.
- Massage Therapy: No extra gear needed—we provide gowns and professional draping.
Arriving early? Use our private changing room at no extra cost.
- Free Parking: Lot 7 (5 Cayuga Ave) — 1-2 min walk OR Lot 12 (5 Hiawatha Pkwy) — 1-3 min walk.
- Street Parking: Directly in front. We'll reimburse you at the front desk—just show your ticket or parking app confirmation.
Yes. All services are provided by registered professionals and covered under most extended health plans. We offer direct billing with major providers and handle MVA/WSIB claims directly.
Before your first visit, ask your provider:
- Total yearly coverage amount?
- Is there a deductible?
- Coverage limit per visit?
- Which services are included?
Bring your insurance card to your appointment. You’ll receive an itemized receipt via email for reimbursement.
We accept Debit, Visa, and Mastercard.
You’ll receive an itemized receipt via email immediately after your session to submit to your insurance provider.
We are conveniently located at Suite 300 - 268 Lakeshore Rd East, Mississauga, ON L5G 1H1 in the heart of Port Credit.
If you are using GPS, navigating directly to our address will bring you to our front door.
Buzzer Instructions: At the entrance, enter 30 and then press the ring button. We will receive a call and let you in.
If you require assistance with accessibility, please don't hesitate to contact our front desk prior to your arrival.
No. We offer services through private pay or extended health insurance coverage only.
Contact us for more details on using your insurance benefits efficiently.
Still have questions?
If you couldn't find what you were looking for, don't hesitate to reach out to our team directly. We're here to help!